Get answers to DIRECTV’s frequently asked questions
You have questions, and we have answers. Get the DIRECTV information you’ve been looking for right here. Learn more about DIRECTV below.
- What is DIRECTV?
DIRECTV is the nation’s #1 satellite TV provider. The service uses advanced technology to provide 99% signal reliability for dependable entertainment connection throughout the day.
DIRECTV subscribers have access to a variety of entertainment, including thousands of On Demand titles for virtually endless viewing options.1
DIRECTV signal reliability based on nationwide study of representative cities.
- Why should I get DIRECTV?
- DIRECTV gives you the ultimate viewing experience. With DIRECTV, you have control over how you enjoy your entertainment. Watch your shows at home, or stream them on the go using DIRECTV App.2 You’ll love the 100% digital picture and sound that offers stunning audiovisual quality every time you tune in to your favorite show.
- How much are DIRECTV packages?
- DIRECTV package prices vary depending on the package you select and if you choose to add on additional channels. Call DIRECTV today to get specific prices and learn about special deals in your area.
- What’s included with my DIRECTV package?
Your DIRECTV package includes:
- Equipment fees in up to 4 rooms
- HD DVR monthly service fees
- Standard professional installation4
- Premium networks for the first 3 months at no extra cost
After 3 mos., services continue at then prevailing rate (currently $53.99/mo.) unless you call to change or cancel. Req’s you to select offer.
What DIRECTV packages are offered?
There are six different package selections.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
In order to receive your DIRECTV programming, you’ll need some DIRECTV equipment set up in your home.
What DVR service does DIRECTV use?
What equipment do I need to set up DIRECTV?
How do I set up my satellite dish?
DIRECTV customer support
Q: How can I get help with troubleshooting? If you are already a DIRECTV customer, call 1-800-288-2020 to receive help with troubleshooting service problems.
Q: How do I order DIRECTV? Call 1-866-972-7612 to speak with a DIRECTV expert who can help you pick a package and process your order.
1 Access to available DIRECTV On Demand programming based on package selection. Actual number of shows and movies will vary. Additional fees apply for new releases. Some DIRECTV CINEMA and On Demand content requires an HD DVR (HR20 or later) or DVR (R22 or later), DIRECTV CINEMA Connection Kit and broadband Internet service with speeds of 750 kbps or higher and a network router with an available Ethernet port. Visit directv.com/movies for details.
2 Must have Internet-connected Genie HD DVR model HR44 or higher and compatible mobile device. Rewind and fast forward functionalities may be disabled. App uses location info. Not all channels available. Channels available for live streaming correspond to your package selection and may vary by location. Limits: Live streaming from set top box or streaming of recorded content limited to one device at a time. Download: To download, must be in-home on same Wi-Fi network connected to DVR. Certain programming, including On Demand and most PPV, cannot be downloaded. Data usage charges may apply to download over in-home Wi-Fi. All functions and programming subject to change at any time.
3 Package consists of all out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. Local broadcasts are subject to blackout rules. Other conditions apply.
4 Standard professional installation included in up to four rooms only. Custom installation extra. Applicable use tax adjustment may apply on the retail value of the installation.
5 Access to programming based on package selection. Program must air in HD to record in HD.